Service Policy

Qinghao Electric Co., Ltd. strictly follows the ISO9001 international quality assurance system for product quality control and corresponding after-sales service, which fulfills the responsibilities and obligations stipulated in the "Product Quality Law of the People's Republic of China". We provides users with high-quality products and services, and ensures that users are satisfied and assured. Our specific commitments are as follows:

1. On-site customers can contact our business manager or after-sales service department at any time for any query. 

2. After-sales service department will arrange technical engineers to communicate with customers by phone or email as soon as possible upon receiving customer service information. If problem cannot be solved by phone and email, normally we will arrange after-sales service personnel to go to the site within 15 working days, which may take longer due to the uncontrollable visa time of individual countries.

Customer service

With a 50+ professional staff strong customer support team, we always put customer satisfaction in mind, and provide customers with high-quality and efficient services passionately. Our customer satisfaction is consistently high in third party customer satisfaction surveys. The concept of “customer oriented and continuous innovation” has been recognized by both authoritative institutions and customers. Our Customer Service Center will always give customers intimate care, continue to create value, and strive to build the world's most trusted service provider in the power transmission and distribution industry.

Product technical support

Provide technical support for a full range of Qinghao Electric products, including product selection, replacement, troubleshooting, simple application problems and installation problems, and provide answers to common technical questions (FAQ).

Order and commerce support

We provide order processing support to Qinghao Electric's contracted customers, and logistics, business information, including price, inventory, delivery date, invoice inquiry, etc.. Moreover, we handle returns, exchanges and provide e-commerce support.

Pre-sale, in-sale and after-sales service

We provide 7*24 hours online service in a timely manner for domestic and foreign customers. Our team members are well-trained and experienced industry experts that provide professional service solutions and implement efficient on-site processing.

Complaints and Suggestions

Qinghao Electric has always pay high attention to customer complaints, and has a special professional team to handle. We will record and track the whole complaint handling process, and ensure every complaint to be completely resolved.